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Payment
We accept Visa, MasterCard, Maestro and Business Purchasing Cards for online transactions.
Account holders have 20 days EOM trading terms.
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| Delivery |
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Free delivery on all orders over £100.00 excluding VAT. Orders under £100.00 will be charged at the following rates: -
Standard Carriage Charge £6.25 + VAT 3 - 5 working days orders below £100.00
I will deliver the Products ordered by you to the address which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received.
You may specify a delivery address which is different from your billing address, if, for example, you would like us to deliver the Products directly to a friend, a relative, or to your place of work.
Delivery will be made as soon as possible. All delivery and dispatch timescales quoted on the website do not include weekends.
Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. This also applies to products sent direct from our manufacturers. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
Some postal addresses in remote areas may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.
Damage/Loss In Transit/Non Delivery/Late Delivery
It is your responsibility to inspect the goods promptly on arrival. Any claims for damage, non-delivery, loss in transit or late delivery must be made within 4 days of the delivery date.
When signing for your consignment, it is your responsibility to check that the number of parcels being delivered corresponds with the number of parcels stated on the consignment note. If not, the note should be amended accordingly before signature.
If the consignment is being delivered later than specified, it is your responsibility to write the time of receipt on the consignment note.
If there is any apparent damage to the parcel, it is your responsibility to annotate the consignment note accordingly.
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| Returns & Refunds |
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Returns and Handling Charges
Requests by you to return catalogue goods to us will be accepted subject to a handling charge if all of the following criteria are met:
i the goods are unused and are sourced from the catalogue
ii the goods are in good order
iii the goods were invoiced within 10 days of the date of return
Goods invoiced within 10 days of the date of return will be subject to either a 20% handling charge or £25 whichever is the greater.
The item is your responsibility until it reaches us. For your own protection we recommend that you send the parcel back to us using a delivery service that insures you for the value of the goods as we cannot be held responsible for items damaged or lost in the post.
This returns policy does not affect your statutory rights.
The address for returns is:
Island Workshop Supplies
Kemphill View,
Church Road,
Havenstreet,
Ryde
Isle of Wight
PO33 4DQ
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| Security |
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To secure site integrity, Island Workshop Supplies employs measures including but not limited to security audits, use of encryption tools and software, and other reasonable security measures and procedures. Internal access to users' private and non-public personal information is restricted to site administrators and individuals on a need-to-know basis.
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| Privacy Policy |
Island Workshop Supplies is committed to preserving the privacy of all visitors to our website at www.islandworkshopsupplies.co.uk. Please read the following privacy policy to understand how we use and protect the information that you provide to us.
By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.
Information that we collect from you
When you visit, register or order products or services on www.islandworkshopsupplies.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us. To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.
Use of your information
Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve, develop our business.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which Island Workshop Supplies offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.
Unless required to do so by law, we will not share, sell, trade or distribute your prsonal information to others.
Disclosure of your Information
If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. Unless required to do so by law, we will not share, sell, trade or distribute your personal information to others. Cookies Cookies are small amounts of information which we may store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies In that case, you may not be able to use certain features on our site. Security and Data Retention We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires. Accessing and Updating You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at sales@islandworkshopsupplies.co.uk. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you. Changes to our Privacy Policy Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification. All comments, queries and requests relating to our use of your information are welcomed and should be addressed to sales@islandworkshopsupplies.co.uk.
Other web sites
Our web site may contain links to other web sites which are outside our control and are not covered by this privacy policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.
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| Complaints |
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